CITIZEN CHARTER
The Citizens' Charter prepared by Mullankolly Grama Panchayat is a comprehensive guide that clearly outlines the various services provided to the public, the procedures for accessing them, required documents, applicable fees, and timeframes. It covers essential services such as the registration of births, deaths, and marriages; issuance of certificates; pension services; building construction permits; tax-related services; and licensing.
The document also details how services can be accessed online through the K-SMART system, enabling the public to submit applications and receive services quickly without visiting the office in person. It further assists the public by providing information on the officials responsible for each service, along with their contact phone numbers.
Additionally, the charter includes basic information about the Panchayat, such as its constitution, population, wards, and governing body members. This Citizens' Charter plays a pivotal role in ensuring transparency, timeliness, and a citizen-centric approach in service delivery, while also fostering an awareness of rights among the public.
